Essentials of Customer Service Customer service is not just about task completion: it is about relationship development. And, sometimes it's difficult developing these relationships when the wants and expectations others are unrealistic, they are behaving badly, or we are having a bad day. Learn how to provide exceptional customer service, to both internal and external customers, every day without burning out.
You, Me, and We: Assertive Communication Skills Develop healthy and assertive communication skills to learn to ask for, and get, what you want and need without feeling guilty. Understanding the relationship between individual and group goals is essential for productive and healthy teams and families. Learn how to effectively balance seemingly competing wants and needs between yourself and the others in your life: family, friends, coworkers, and customers.
Grace Lichtenstein can speak in
Strategic Planning/Meeting Facilitation and
was the best of times, it was the worst of times."
worked with the best of teams, and the worst of teams. I've...